The work behind the systems: what needed to change, the choices along the way, and what followed.
Professional work
Built an AI-assisted engineering harness while progressing 40 corrective tickets to PR within 30 days, combining isolated parallel execution, required validation, and explicit human recovery paths.
Professional work
Challenged inherited migration scope using usage evidence, then investigated behavioral differences between legacy and new implementations—removing unnecessary work and establishing repeatable validation.
Professional work
Modeled long-term transaction costs, preserved required functionality, and worked through an Impact Innovations vendor partnership to enable a more economical CRM choice for a nonprofit client.
Professional work
Coordinated a distributed UX initiative that helped 12 engineering teams introduce user research into their work, with different teams progressing through design-system adoption, independent research, and specialist collaboration.